Contact us for technical support of your KMD custom machinery and automation systems. Call our support engineers at (585) 641-2470. Hours are from 8:00 am to 5:00 pm (EST) during normal business days.
After hours support is available with a service contract or on a fee per incident basis.
Email requests to our support engineers at KMDsupport@kineticmd.com
If you require special support and/or maintenance service, custom service programs are tailored to your needs. Programs may include 24-hour access to service personnel, extended warranty periods and "Same day" response programs.
KMD support services may include Electrical and Mechanical assistance:
A variety of engineering services and support are offered for OEM customers:
KMD engineers are available for onsite support. A quotation detailing the services and fees will be provided prior to scheduling a visit. The price for this service is dependent upon the specifics of your issue. KMD has a team comprised of field support engineers, applications engineers and motion control specialists.
Technical support via phone or email for hardware products provided by KMD is free of charge. KMD's technical support and applications engineering personnel will do everything possible to satisfy your support requirements.
If your machine has controls that are obsolete or unsupported, technical support is available on a case-by-case basis. KMD also provides engineering services to design a replacement or upgrade strategy for outdated control schemes. For technical support of your existing production machinery, contact us at (585) 641-2470.
For assistance, call us at (585) 641-2470
or email us at: KMD Support