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Support Services

Technical Assistance

KMD Customer SupportContact us for technical support of your KMD custom machinery and automation systems. Call our support engineers at (585) 641-2470. Hours are from 8:00 am to 5:00 pm (EST) during normal business days.

After hours support is available with a service contract or on a fee per incident basis.

Email requests to our support engineers at KMDsupport@kineticmd.com

 

 

 

Customer Service Programs

KMD technical support If you require special support and/or maintenance service, custom service programs are tailored to your needs. Programs may include 24-hour access to service personnel, extended warranty periods and "Same day" response programs.

KMD support services may include Electrical and Mechanical assistance:

  • Engineering or programming for Motion, PLC, Vision or HMI applications
  • Packaging system integration, start-up, commissioning or standby assistance
  • New machine design or existing machine modification
  • Design of guarding or sensor brackets
  • Troubleshooting control problems
  • Troubleshooting mechanical problems

OEM Services and Support

OEM machinery services offered by KMDA variety of engineering services and support are offered for OEM customers:

  • Control System Design and Upgrades
  • Motion Control and Machine Vision Integration
  • PLC and HMI Program Development
  • System Integration
  • Servo Retrofits
  • Machine Modifications
  • Control Panel Design

 

 

Can KMD provide on-site service at my facility ?

KMD engineers are available for onsite support. A quotation detailing the services and fees will be provided prior to scheduling a visit.

The price for this service is dependent upon the specifics of your issue. KMD has a team comprised of field support engineers, applications engineers and motion control specialists.

 

Is there a fee for KMD technical support ?

Technical support via phone or email for hardware products provided by KMD is free of charge.

KMD's technical support and applications engineering personnel will do everything possible to satisfy your support requirements.

 

The company that provided the controls on my production machinery is out of business. Can KMD provide support ?

If your machine has controls that are obsolete or unsupported, technical support is available on a case-by-case basis. KMD also provides engineering services to design a replacement or upgrade strategy for outdated control schemes.

For technical support of your existing production machinery, contact us at (585) 641-2470.

 
If you need to send a file to KMD that is too large to email, use the form below. If you have questions, please call us or email KMDsupport@kineticmd.com
KMD Technical Support

KMD Technical Support

For assistance, call us at (585) 641-2470

or email us at: KMD Support